FAQ
Questions about CareHub, answered.
The essentials — what CareHub is, what it costs, and how it keeps your family's information safe.
What is CareHub?
CareHub is a shared, secure app that helps adult children and families organize an aging parent’s documents, health, and day-to-day care in one place — together, from anywhere.
Who is CareHub for?
CareHub is built for the adult children of aging parents — and the parents themselves — typically people coordinating a parent’s care with their siblings, often from a distance.
Is there a free trial?
Yes — you can try CareHub Premium free for 14 days with no credit card. After 14 days, it's $29.99/month or $299.99/year for up to 5 people. Cancel anytime.
What happens when the trial ends?
Add a payment method to keep CareHub Premium. If you don't, your family simply returns to a single-owner account — nothing you added is deleted, your records stay safe, and you can subscribe whenever you're ready.
How much does CareHub cost?
You can start with a 14-day free trial, no credit card. After that, CareHub Premium is $29.99 per month or $299.99 per year, and covers your whole family — up to 5 people on one plan. There are no ads, and your data is never sold.
What can I do with CareHub?
You can keep a parent’s documents in one searchable archive, coordinate tasks with Loops, run a care schedule that flags uncovered gaps, share a family calendar and contacts, keep an Emergency Card of critical health facts, track where accounts and ID documents are, share last-known location with consent, and guide a parent through their phone with end-to-end-encrypted remote view.
Can I use CareHub with my siblings?
Yes. CareHub is built for families to share the work. One plan covers up to 5 people, and everyone works from the same documents, calendar, contacts, and care schedule.
Can I scan documents with my phone?
Yes. Point your phone at a document and CareHub captures it, and “bin capture” lets you flip through a whole stack with no tapping. Text is read on-device by default, so your documents are searchable instantly — even offline.
Does CareHub work offline?
Yes. CareHub is offline-first: you can view and add information without a connection, and everything syncs when you’re back online.
Does CareHub store our passwords?
No. The Accounts directory records where a parent’s accounts are and who can reach them — never passwords, PINs, or security codes. There is no credential field to leak.
Is my family’s information private?
Yes. CareHub is built to HIPAA-grade standards on BAA-covered infrastructure, encrypted in transit and at rest. We never sell your data and never show ads, and health and location are shared only with the subject’s explicit consent.
Who controls what health or location information is shared?
The person it belongs to. Your parent controls their own health and location sharing, and no caregiver or owner can turn it on for them.
What devices does CareHub run on?
CareHub runs on iOS, Android, and the web, so every family member can use the device they already have.
How do I get started?
Open the CareHub app at https://app.care-hub.app, start your 14-day free trial (no credit card), create your family, and invite the people helping you care. You can be set up in minutes.
Still have a question?
Email us at hello@care-hub.app — we read every message.